List of tasks to be performed when you get the error ‘Memory Access Violation’ while
loading/opening Tally 9:
What is this document about?
This document will guide you through step by step troubleshooting process when you get
‘Memory Access Violation’ in Tally9.
What do I need to do?
Check the following points on your computer
1. Tally.ini File Settings
2. Delete Printer Drivers
3. Windows Resolution (Display) Settings
Detailed procedure for each task of the checklist
1. Tally.ini (Configuration) File Settings
Go to Tally folder and open Tally.ini file.
Disable any user-defined TDLs defined, for disabling you need to put two semi colons (;;) as
shown above (Fig. 1). Now open Tally and check:
o If it opens without error, then contact the person who has given the TDL file for
customization and ask him to rectify
o If it opens with the same error, then follow next check list.
Set Default Companies to No (Fig. 2) and save the file.
Remove ‘Yes’ and set it to ‘No’
Now start Tally and check:
o If it opens without error, it indicates that the default company is corrupted. In such
cases, please follow the steps mentioned below:
™ Take a backup of your company data by copying the data folder and pasting it on
your desktop
™ Restore the earlier backup and continue
o If it opens with the same error, then follow the next check list.
2. Delete Printer Drivers
Go to Start Æ Settings Æ Printers and Faxes
Delete the Printer Drivers (Fig. 3) available in the Printer Panel and execute Tally. Here you
can delete printer drivers one by one and execute Tally and check, otherwise you can delete all
of them at once.
o If this resolves the issue, you can then re-install the printer drivers.
o If not, then follow the next check list.
3. Windows Resolution (Display) Settings
Go to Windows Display Properties (Right click on Desktop Æ Properties Æ Settings) and set
the following:
o Windows 2000 and above versions:
™ Screen Resolution : 1024 by 768 pixels
™ Color Quality : Highest [32 bit]
o Windows 98:
™ Screen Resolution : 1024 by 768 pixels
™ Color Quality : 16 bit High Color
™ Font Size : Small Fonts
Accept the settings and restart the computer, then open Tally.
loading/opening Tally 9:
What is this document about?
This document will guide you through step by step troubleshooting process when you get
‘Memory Access Violation’ in Tally9.
What do I need to do?
Check the following points on your computer
1. Tally.ini File Settings
2. Delete Printer Drivers
3. Windows Resolution (Display) Settings
Detailed procedure for each task of the checklist
1. Tally.ini (Configuration) File Settings
Go to Tally folder and open Tally.ini file.
Disable any user-defined TDLs defined, for disabling you need to put two semi colons (;;) as
shown above (Fig. 1). Now open Tally and check:
o If it opens without error, then contact the person who has given the TDL file for
customization and ask him to rectify
o If it opens with the same error, then follow next check list.
Set Default Companies to No (Fig. 2) and save the file.
Remove ‘Yes’ and set it to ‘No’
Now start Tally and check:
o If it opens without error, it indicates that the default company is corrupted. In such
cases, please follow the steps mentioned below:
™ Take a backup of your company data by copying the data folder and pasting it on
your desktop
™ Restore the earlier backup and continue
o If it opens with the same error, then follow the next check list.
2. Delete Printer Drivers
Go to Start Æ Settings Æ Printers and Faxes
Delete the Printer Drivers (Fig. 3) available in the Printer Panel and execute Tally. Here you
can delete printer drivers one by one and execute Tally and check, otherwise you can delete all
of them at once.
o If this resolves the issue, you can then re-install the printer drivers.
o If not, then follow the next check list.
3. Windows Resolution (Display) Settings
Go to Windows Display Properties (Right click on Desktop Æ Properties Æ Settings) and set
the following:
o Windows 2000 and above versions:
™ Screen Resolution : 1024 by 768 pixels
™ Color Quality : Highest [32 bit]
o Windows 98:
™ Screen Resolution : 1024 by 768 pixels
™ Color Quality : 16 bit High Color
™ Font Size : Small Fonts
Accept the settings and restart the computer, then open Tally.
